Privacy Policy

01About this policy

This Privacy Policy explains how Warrior Ethos Pty Ltd as trustee for Krusher Trust (ABN 72 130 237 445), trading as Klyse AI (“Klyse”, “we”, “us” or “our”) collects, uses, stores and discloses personal information. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website at klyse.com.au, contacting us or using our services, you agree to your personal information being handled as described in this policy.

02Information we collect

The personal information we collect depends on how you interact with us. It may include:

• Contact details, such as your name, email address, phone number, business name and role
• Details you share when you make an enquiry, book a call, complete a form, or take the Free Opportunity Finder or Klyse AI Roadmap questionnaire
• Recordings, transcripts and summaries of calls, messages or chats when you interact with our AI receptionist or chat tools
• Billing information, such as invoices and payment records. Card payments are processed by our payment provider, and we do not store your full card details
• Website usage information, such as your IP address, browser type, pages visited and how you arrived at our site, collected through cookies and similar technologies (see our Cookie Policy)

03How we collect it

We collect personal information directly from you when you contact us, submit a form, book an appointment, call or message us, or use our services. We also collect some information automatically when you use our website.

Occasionally we may receive personal information from third parties, such as business partners or people who refer you to us. Where we do, we will handle it in line with this policy.

04How we use it

We use personal information to:

• Respond to your enquiries and book appointments
• Provide, set up and support our services, including your Klyse AI Roadmap
• Send confirmations, reminders and service updates
• Process payments and manage your account
• Improve our website, services and customer experience
• Send marketing communications, where you have agreed to receive them
• Meet our legal and regulatory obligations

05Information we handle for our clients

When we provide AI and automation solutions to businesses, we may process personal information about our clients’ own customers, such as callers to an AI receptionist or contacts in a connected CRM. We handle that information on our client’s behalf and in line with our agreement with them. Our clients remain responsible for their own privacy obligations to their customers.

06Who we share it with

We do not sell personal information. We may share it with trusted service providers who help us run our business, including:

• Technology providers that help us run our business, such as CRM, communications, website hosting, analytics and email providers
• Payment processors
• Professional advisers, such as accountants and lawyers

We may also disclose personal information where required or authorised by law.

07Overseas disclosure

Our core team is based in Australia, supported by a small team of engineers in the United Kingdom who may access personal information to build and support our services. Some of our service providers may store or process personal information outside Australia, depending on where their systems are located.

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

08Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These include access controls, secure systems and working with reputable providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep personal information only for as long as we need it for the purposes described in this policy, or as required by law. After that, we take reasonable steps to destroy or de-identify it.

09Marketing

If you have agreed to receive marketing from us, we may send you emails or messages about our services and insights. You can unsubscribe at any time using the link in our emails or by contacting us. We comply with the Spam Act 2003 (Cth).

10Accessing and correcting your information

You can ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Please contact us using the details below. We will respond within 30 days and will not charge you for making a request.

11Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. We will respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

12Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the date it was last updated.

13Contact us

For privacy questions, requests or complaints, contact:

• Email: hello@klyse.com.au
• Phone: 0485 092 992